Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero.

For security and stability reasons, you should typically not run any software as an administrator. The plugin may fail, for example, if Zotero is run as an administrator while Word is run as a regular user. Make sure that you're running Zotero as the same user as in Word.Ensure that Zotero Word for Windows Integration is enabled in Tools → Add-ons → Extensions in Zotero.Or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: 'Could not find a running Word instance.'

Please ensure Zotero is running and try again.' If you're still experiencing issues, please see below.Ĭommunication Error or Non-Responsive Plugin Buttons Click on Reinstall LibreOffice/Microsoft Word Add-in and then restart your word processor.In the Cite pane on Zotero preferences, open the Word Processors tab.This is one of the few instances where re-installation could be helpful. Re-installing Zotero rarely fixes problems and shouldn't be used as a general troubleshooting step.It isn't necessary to uninstall Zotero before re-installing simply install Zotero on top of the existing installation.If you don't see either the Zotero Word for Mac/Windows Integration or Zotero LibreOffice Integration in the Extensions window, then you should re-download and re-install Zotero.If the Enable button for the Zotero Word for Mac/Windows Integration is grayed out so that you're unable to click on it, click on the Remove button and then restart Zotero.If either the Zotero Word for Mac/Windows Integration or Zotero LibreOffice Integration is disabled, click on the Enable button to re-enable the extension.In Zotero, go to Tools → Add-ons → Extensions.If the Zotero thread/toolbar (or the Zotero scripts menu in Word 2008/2011 for Mac) doesn't appear, follow these steps:

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